Privacy Policy

OnlinePadhai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at onlinepadhai.com.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, and password when you register.
• Student profile: school name, board, class, district, pin code, state, parent names, and mobile number.
• Booking information: session details, selected teacher, and payment records.
• Teacher application data: qualifications, experience, uploaded documents, and demo video URL.
• Communications: messages you send to us via the contact form or email.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the OnlinePadhai platform.
• Process bookings and send confirmation and reminder emails.
• Verify your mobile number for account security.
• Communicate with you about your account, bookings, and support requests.
• Review and process teacher applications.
• Comply with legal obligations.

3. Mobile Number and OTP

We collect your mobile number to verify your identity and enable OTP-based login. OTPs are single-use, expire within 10 minutes, and are never shared with third parties. We use MSG91 as our SMS gateway to deliver OTPs securely.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Teachers: Your name and booking details are shared with the teacher assigned to your session.
• Service providers: Third-party vendors who assist us in operating the platform (e.g., SMS gateway, email delivery, payment processors), bound by confidentiality agreements.
• Legal authorities: When required by law or to protect the rights and safety of our users.

5. Data Security

We implement industry-standard security measures including password hashing (scrypt), HTTPS encryption, and session-based authentication. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at [email protected].

7. Children's Privacy

Our platform is designed for students in Classes 6–12 (typically ages 11–18). Students under 13 must have parental consent to use OnlinePadhai. Parents or guardians may contact us to review or delete their child's data.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data via your account settings.
• Request deletion of your account and personal data.
• Withdraw consent for mobile OTP communications.

To exercise these rights, email us at [email protected].

9. Cookies

We use session cookies to keep you logged in. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect platform functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:
[email protected]